Last updated: January 1, 2026
This Privacy & Cookie Policy explains how Printbox London (Same Day Printing London) (“we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal information when you visit or use our website, place an order, or otherwise interact with our services (the “Services”).
By accessing or using our Services, you confirm that you have read and understood this policy.
1. Personal Information We Collect
“Personal information” means information that identifies, relates to, or can reasonably be linked to an identifiable individual.
Depending on how you interact with us, we may collect:
- Contact details: name, billing address, shipping address, email address, phone number
- Payment and transaction information: order details, payment confirmations (payment details are processed securely by third-party payment providers; we do not store full card details)
- Account information: login details, preferences, and settings
- Purchase activity: products viewed, added to cart, purchased, returned, or cancelled
- Communications: messages sent to us via email, forms, or customer support
- Technical information: IP address, browser type, device identifiers
- Usage information: how you navigate and interact with our website
2. How We Collect Personal Information
We collect information:
- Directly from you, when you place an order, create an account, or contact us
- Automatically, through cookies and similar technologies
- From service providers, who support our ecommerce operations
- From third parties, where permitted by law
3. How We Use Your Personal Information
Provide and Improve Services
- Process orders and payments
- Fulfil printing, delivery, and collection services
- Manage customer accounts and preferences
- Provide customer support
- Improve website performance and user experience
Marketing and Communications
- Send service-related messages
- Send marketing communications where permitted
- Display relevant advertisements
You can opt out of marketing emails at any time.
Security and Legal Purposes
- Prevent fraud and unauthorised access
- Maintain website security
- Comply with legal obligations
- Enforce our terms and policies
4. How We Share Personal Information
We may share personal information with:
- Ecommerce platform providers and hosting services
- Payment processors
- Shipping and fulfilment partners
- Analytics and marketing providers
- Professional advisers or authorities, where required by law
All third parties are required to process personal data securely and lawfully.
5. Third-Party Platforms
Our website is hosted on third-party ecommerce platforms that provide the technical infrastructure to operate our online store. These platforms process personal information on our behalf to deliver the Services.
Your information may be processed outside the UK or EEA, with appropriate safeguards in place.
6. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.
7. Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority.
8. Data Security and Retention
We apply reasonable technical and organisational measures to protect personal information. However, no system is completely secure.
We retain personal information only as long as necessary to:
- Provide the Services
- Meet legal or regulatory requirements
- Resolve disputes
- Enforce agreements
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent where applicable
UK and EEA residents have rights under UK GDPR and EU GDPR.
Requests can be made using the contact details below. Identity verification may be required.
Cookie Policy
10. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the site function properly and improve performance.
11. Types of Cookies We Use
Strictly Necessary Cookies
Required for:
- Secure checkout
- Shopping cart functionality
- Account login
- Fraud prevention
These cannot be disabled.
Analytics Cookies
Used to understand:
- Website traffic
- User behaviour
- Performance issues
Functional Cookies
Used to remember:
- Preferences
- Settings
- Customisation choices
Marketing Cookies
Used to:
- Display relevant ads
- Measure advertising effectiveness
12. Managing Cookie Preferences
You can manage or disable cookies through:
- Your browser settings
- Our cookie consent tool (where available)
Disabling cookies may affect website functionality.
13. Cookie Consent
Where required by law, we request your consent before placing non-essential cookies. You may:
- Accept all cookies
- Reject non-essential cookies
- Change preferences at any time
14. International Data Transfers
Personal information may be transferred outside the UK or EEA using recognised legal safeguards such as Standard Contractual Clauses.
15. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
16. Contact Us
If you have any questions or wish to exercise your rights, contact us at:
Printbox London
52 West Green Road
London N15 5NR
United Kingdom
Email: hello@printbox.london
Phone: 0207 018 5678