Terms & Conditions
Once we have received payment and artwork, your order will be processed within the estimated turnaround time. If you need anything, please contact us.
Important: Check your artwork before you submit
Please check all details carefully (spelling, phone numbers, dates, times, addresses, and prices). If you upload your own design or use our templates, once you check out your order may enter an automated production process. Because we manufacture items specifically for you, it may not be possible to cancel or change your order once production begins.
Common questions
There’s something wrong with my order — what do I do?
We work hard to ensure every order is produced to a high standard. If something isn’t right, please contact us and explain the issue. We’ll do our best to resolve it as quickly as possible.
Can I cancel my order?
If you’ve uploaded your own design, once you check out your order may begin our automated production process. As we’re manufacturing something just for you, it may not be possible to cancel your order once production begins.
I’ve noticed a mistake — can I change my order?
Please check your design carefully before confirming your order—including telephone numbers, dates, times, addresses, prices, and spelling. If you spot an error after ordering, we may be unable to rectify it once production has started.
Refund policy
Orders are made to your specification and/or personalised by you. For that reason, you may not be able to cancel once placed and refunds may not be available. In the unlikely event an item does not meet our published specification, any refund or reprint decision is at the sole discretion of Printbox London.
My item arrived damaged
If your item arrives damaged, please report it within 24 hours of delivery. If damage is reported after 24 hours, we may be unable to offer a refund or replacement for damage claims.
Need support?
Send us your order number and a short description of the issue, and we’ll help you quickly.