Once we have received the payment and artwork, your order will be processed within the estimated turnaround time.
Please, do not hesitate to contact us if you require anything further.
Please check all your artwork carefully before submitting. If you’ve uploaded your own design or used one of our templates, once you’ve checked out, your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.
- There’s something wrong with my order, what do I do?
We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.
- Can I cancel my order?
If you’ve uploaded your own design, once you’ve checked out your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.
- I’ve noticed a mistake can I change my order?
If you’ve uploaded your own design please check your design carefully before you confirm your order. please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.
- Refund policy
Orders are made to your specification and/or personalised by you, consequently, you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the Printbox London. Please refer to our Terms & Conditions.
- My item arrived damaged
If your item arrived damaged, please report this to us within 24 hours of delivery. If the damages are reported past 24 hours we will be unable to refund any damages.