Please contact us as soon as possible with your order details and a clear description of the issue. You must report print quality, finishing, quantity, or delivery damage claims within 48 hours of delivery. We may request the items back for inspection before approving any reprint, refund, credit, or replacement.

Your order is an offer to purchase. A contract is formed only when we confirm acceptance by one or more of the following: invoice confirmation, written order confirmation, WhatsApp confirmation, email confirmation, or dispatch/collection confirmation. We reserve the right to refuse or cancel an order at our discretion.

Most products we supply are custom-made. Once production has started, the order cannot be cancelled. We do not accept cancellations or refunds for change of mind, preference issues (e.g. “I don’t like it”), or customer no longer needing the prints.

Please check your artwork carefully before approving the proof. If you spot an error after approval, we may be unable to rectify it once production has started. Printbox London will print exactly as approved.

We do not provide automated online proofing. Proofs are normally supplied via email, and may be supplied via WhatsApp where necessary. It is your responsibility to check spelling, layout, size/scaling, bleed/trim margins, colour expectations, image quality, and missing elements. Once approved (by email, WhatsApp message, or written confirmation), you accept responsibility for the final output.

You are responsible for the quality of the artwork you supply. We are not responsible for issues within customer-supplied files, including pixelation, blurriness/out-of-focus images, low resolution, compression artefacts, screenshots, WhatsApp/social media image quality, incorrect colour profiles, or incorrect bleed/trim margins. If you request us to print from a low-quality file, you accept that the final print may reflect that quality.

Colour may vary between screen and print, different paper types, different printers, different print runs, and different lighting conditions. Minor colour variation is not considered a fault.

Any turnaround time provided is an estimate only. We are not responsible for delays caused by couriers, customer approval delays, incorrect delivery information, failed delivery attempts, closed premises, or events beyond our reasonable control.

If a delivery fails due to the address being closed, refusing delivery, incorrect address provided, no safe place, or missed delivery attempts, any re-delivery cost will be chargeable to the customer. Where we agree to re-deliver as a goodwill gesture, this does not waive any rights under these Terms.

Customers must inspect goods immediately upon delivery. Any claim relating to print quality, finishing, trimming, incorrect quantity, or courier damage must be reported within 48 hours of delivery. Claims raised after 48 hours may be rejected.

If you believe goods are faulty, we reserve the right to request the goods returned for inspection before approving any reprint, replacement, refund, or credit. Where you report that only part of an order is faulty, we may require the entire order to be returned for inspection. We do not approve reprints or refunds based solely on photographs. If the items are not returned within the requested timeframe, the claim may be closed and cannot be reopened.

Where a claim is disputed, the customer is responsible for arranging return shipping for inspection. If inspection confirms a manufacturing fault caused by us, we will reimburse reasonable return shipping costs up to £10 (subject to proof of postage) and resolve the issue accordingly. If inspection confirms the issue is caused by artwork quality, misuse, storage damage, or handling, no refund/reprint will be provided and return costs will not be reimbursed.

If we confirm a fault, we may offer a reprint, replacement, partial refund, or full refund (where appropriate). The remedy offered will be at Printbox London’s discretion. Refunds are processed using the original payment method where possible.

Printbox London is not responsible for business loss, loss of profit, loss of contracts, loss of revenue, or indirect/consequential loss. Nothing in these Terms limits liability where unlawful to do so, including liability for death or personal injury caused by negligence.

Customers must not behave abusively, threateningly, or unreasonably toward staff. We reserve the right to refuse service where customer conduct is unacceptable.

Customer data is handled in accordance with UK GDPR and our Privacy Policy.

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the jurisdiction of the courts of England and Wales.